Refund policy

Last Updated: February 23, 2026

At SS SILK SAREE CENTER, every saree and product is thoroughly inspected and quality-checked before dispatch. As our pieces belong to a premium, handcrafted, and designer collection, we maintain a strict No Return & No Exchange Policy.

By placing an order with us, you confirm that you have read, understood, and agreed to the terms mentioned below.

 

 

1. No Return / No Exchange Policy

We do not accept returns, exchanges, or order cancellations for the following reasons:

  • Change of mind after purchase

  • Personal preference regarding color or design

  • Incorrect or accidental order placement

  • Concerns related to size, fit, or styling expectations

We strongly advise customers to carefully review product descriptions, images, and videos before completing their purchase.

 

 

2. Exception — Damaged or Incorrect Product

An exchange will only be considered if:

  • The product received is damaged, defective, or incorrect, and

  • You notify us within 7 days of delivery

In such cases, the exchange will be processed for the same product or a similar alternative, subject to availability.

Please note: Refunds will not be issued under any circumstances. Only exchanges are allowed for verified damaged items.

 

 

3. Damage Reporting Procedure

To request an exchange for a damaged or incorrect item, you must:

  • Contact us via email or WhatsApp within 7 days of delivery

  • Provide the following details:

    • Order number

    • Unedited unboxing video (mandatory)

    • Clear photographs showing the damage or incorrect product

Requests submitted without proper proof or without an unboxing video will not qualify for exchange.

 

 

4. Exchange Eligibility Conditions

An exchange will be approved only if:

  • The product is unused, unworn, and unwashed

  • Original tags, packaging, and saree folds remain intact

  • There are no signs of perfume, stains, or fabric damage

Products failing to meet these criteria will not be eligible for exchange.

 

 

5. Items Not Eligible for Exchange

The following cases are not considered valid reasons for exchange:

  • Minor color variations due to lighting or screen display differences

  • Natural irregularities inherent in handloom or handmade products

  • Fall, pico, or any finishing services

  • Custom-stitched, altered, discounted, or sale items

These characteristics are part of the beauty and authenticity of handcrafted textiles and are not treated as defects.

 

 

6. Exchange Shipping Process

For verified damaged cases, our team will provide reverse pickup arrangements or return shipping instructions.

The replacement process will begin only after the returned product has been received and successfully inspected by our team.

 

 

7. Refund Policy

Anwar Handloom follows a strict No Refund Policy:

  • Refunds are not provided under any circumstances

  • Exchanges are allowed only in cases of verified damage

 

 

8. Contact Information

For exchange requests or assistance, please reach out to us:

SS SILK SAREE CENTER
Email: sssilksareecenter@gmail.com
Phone: +91 79853 19340
Store Address: J 14/181-1 Qazi Shadulla Pura, Near Chavi Mahal, Varanasi 221001

 

At SS SILK SAREE CENTER, we honor craftsmanship and value the trust of our customers. Our policies are carefully structured to ensure transparency, fairness, and the preservation of our premium handcrafted collections.